FAQ - Subscriptions and Tariffs

Activating your subscription is easy and can be done in just a few minutes. Follow these steps:

1. Registration in the Findee Kids app
First, download the Findee Kids app from Google Play or the App Store.
After downloading, register and create your user account.

2. Adding a watch
In the app, add your child's watch – using the QR code or registration code found on the watch.

3. Automatic trial subscription
Upon successful activation of the watch, you will automatically receive 1 month of free subscription.

4. Activation of paid subscription
After the trial period, the app will prompt you to choose a subscription. Choose a plan and a length: monthly, yearly or for 3 years.
On the main screen, click the "Activate Subscription" button and follow the instructions.

5. Early activation (if you want to start earlier)
If you want to start with a paid subscription earlier, you can:

• Open the Findee Kids app
• Go to Watch Settings
• Select the "Watch Subscription" section
• Select the desired plan and confirm payment

With KLOKI watches, you choose from two plans and three subscription lengths. Both plans already include a SIM card and are paid for in the parental app Findee Kids:

• Stay in touch: 3,11 € a month with no commitment, 29,88 € a year (2,49 € a month), or 78,48 € for 3 years (2,18 € a month)
• Track & Talk: 7,49 € a month with no commitment, 71,88 € a year (5,99 € a month), or 188,64 € for 3 years (5,24 € a month)

The first month is free with the watch.

The "Stay in touch" plan includes:

• Unlimited location requests: You can find out where your child is at any time.
• Unlimited voice messages: Sending and receiving voice messages between you and your child without limits.
• Unlimited photo sharing from the watch: Your child can share photos directly from the watch without restrictions.
• Unlimited number of family members: More family members can track the location and communicate with the child.
• Findee Kids mobile app: An app for parents to easily manage the watch's features.

This plan is ideal for parents who want to track their child's location, keep an overview of their movements, and stay connected through messages.

It offers basic features such as:

• Displaying the current location
• Voice messages between the watch and the app
• Sending photos from the watch
• Low battery alerts and other notifications

Note: This plan does not allow calls. If you want the ability to call from watch to watch, choose the "Track & Talk" plan.

You can find current information about your subscription directly in the Findee Kids app under the "Watch Settings" section.

This plan is designed for parents who want the ability to call their child immediately or receive a call from their watch – whenever needed.

With the "Track & Talk" subscription, you have access to:

• Secure calling from the app to the watch and back
• An SOS button feature that initiates automatic calls to preset contacts
• All other tracking and communication features included in the "Stay in touch" plan

This plan is an ideal choice if you are looking for a quick way to be in direct voice contact with your child, for example, on the way to school, to activities, or in unexpected situations.

Current information about the subscription can be found directly in the Findee Kids app after adding the watch in the "Watch Settings" section.

The "Track & Talk" plan includes:

• 20 free minutes for incoming and outgoing calls
• Calls are primarily intended for urgent communication
• Billing by the second, not by the started minute
• Secure calls through the switchboard, preventing unauthorized persons from calling the child
• No one knows the phone number in the watch, ensuring safety
• All calls go through a secure switchboard, ensuring that only authorized persons can connect with the child.

If you run out of all your free calling minutes, the watch won't stay silent. You can easily purchase an additional 10 minutes for 2 € at any time – directly in the Findee Kids app.

You can add minutes as needed, without automatic increases and without unnecessary commitments.

The "Track & Talk" subscription is designed to meet the needs of children and parents for short and important calls – precisely for situations when quick and purposeful communication is necessary.

It is not intended for long calls, which are often unnecessary. With this approach, we can keep the price as low as possible while offering you:

• unlimited voice messages
• unlimited tracking of the child's location

This provides you with a reliable and accessible tool for everyday safety and peace of mind.

Parents' experiences show that even though 20 minutes of calling may initially seem insufficient, in practice it is absolutely enough.

If you have an active "Track & Talk" subscription, you can purchase additional minutes at any time – without any limits.

• 10 extra minutes cost 2 €.
• Purchased minutes are valid only for the current month.
• Unused minutes do not carry over to the next period.

This way, you can flexibly adjust your calling time according to your current needs – and only pay for what you actually use.

You can purchase minutes in “Watch Settings”. The procedure is as follows:

1. Open “Watch Settings”.
2. Go to “Watch Subscription”.
3. Select the option “Buy Additional Minutes” and proceed with the payment.

You can cancel the monthly subscription at any time in the Findee Kids app, free of charge. It remains valid until the end of the month you have paid for.

Yearly and 3-year subscriptions are paid upfront, so they cannot be cancelled part-way through. However, you can switch off automatic renewal in the app at any time, and the subscription will end when the paid period runs out.

During a yearly or 3-year subscription, you can upgrade to a higher plan for a period of the same length and pay only the difference.

The monthly subscription has no minimum period. The yearly subscription is paid for 12 months and the 3-year one for 36 months, always in a single payment upfront.

Money is not refunded for a period you have already paid for. Yearly and 3-year subscriptions are paid upfront, which is why they work out cheaper than the monthly one.

No, subscriptions in the watch cannot be directly transferred to another person.

If the watch stops working, your subscription is not lost: we will transfer it to another KLOKI watch. Money already paid for the subscription period is not refunded.

We understand that such a situation can be unpleasant. If you need a new watch, we will offer you a special discount.

For further steps, please contact us at support@kloki.eu – together we will find a solution that works for you.

Yearly and 3-year subscriptions renew automatically when they end, unless you switch off automatic renewal in the app. The price for the next period may differ from what you originally paid, for example if you bought the subscription at a discount.

We will always inform you in advance of any future price change. If the new price does not suit you, you have the option to cancel the subscription and withdraw from the contract.

More information about your rights and conditions can be found in the General Terms and Conditions.

Yes, by entering the payment method and making the first payment, the free trial period will end immediately and the paid subscription will be activated automatically.

All changes regarding payments and subscriptions will take effect immediately. Therefore, we recommend entering your payment details only when you are ready to switch to the paid version.

If you were unable to complete the payment for your subscription, it is very likely that it was not confirmed in your banking system. In order for the payment to be successfully processed, it needs to be manually approved – most often in your bank's mobile app.

Please try the following step-by-step procedure:

1. In the Findee Kids app, click on the "Activate subscription" option.
2. Choose the subscription type that suits you best.
3. You will then be redirected to the payment gateway.
4. After clicking "Pay," you need to confirm the payment in your banking app – usually, a confirmation prompt will appear, or you need to confirm directly in the bank's app.
   
   
5. Once you confirm the payment, a confirmation of successful completion will be displayed along with a prompt to return to the merchant.
6. Return to the Findee Kids app – within a few seconds, a green checkmark should appear, confirming the successful receipt of payment.
7. You will then be automatically redirected to the subscription details or directly to the map.
8. If the subscription does not activate immediately, please wait a few seconds – the watch will soon appear on the map as active.

Tip: If any error occurs during the payment process, please take a screenshot of the screen and email us at support@kloki.eu. We will be happy to help you resolve everything as quickly as possible.